101domain.com review

December 17, 2019

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I am sharing my experience, likes and dislikes about 101domain.com in this short article as it is important to know about a company before buying a domain or web hosting. Downtime or losing a complete website including domain and data is a disaster, therefore, make a RIGHT choice.

What I like:

A large number of TLDs available for registration including country domains. You cannot get these easily with the world’s popular domain service providers like GoDaddy

What I do not like:

The prices are very high. They charge $100 If a domain costs $25 for them. 3x more than what it cost
Very poor customer service. The chat agents cannot help you at all. They ask you to create a ticket and provide you information about your ticket if you already opened but cannot take any action
Domain registration takes longer for country domains
You need to fight hard for a refund and will get only if you play smart
Their actions are biased as they do not care about their policies
They limit your account and you cannot do anything about it

The above points are based on my experience from two domains I have bought from the company. I have received a couple of reminders about the expiration of my first domain but my client was not responding to my emails to take any action in advance. Finally, I renewed the domain on the expiry day which was mentioned in the reminders. The domain was renewed successfully but later they have sent me another invoice of $150 for restoration. I have asked them that I renewed on the day it was expiring and the expire should take affect by end of the day. The response was that the domain expires at 12:00am not by the end of the day. Alright, I wish I knew this before or at least mention it somewhere. Anyways, I asked for a refund and received my refund.

I registered my other domain and contacted them after two days if they processed the domain. They told me that it would take one more day. I kept waiting and waiting, and this took more than a week. My client got frustrated and asked me for a refund. I have refunded my client and asked the company for a refund but immediately after my email they processed the domain and denied the refund. I escalated the dispute to Paypal but 101domain limited my access to my account. After a month, I have won the case and Paypal refunded my money and as a result, I lost my access to my account.

What if I have 10 domain/ websites and I dispute for one domain and I lose access to all other domain/websites? All I would say, it was a pretty bad experience for me and will never consider them again for my business.

I just shared my experience. I am willing to share my correspondence here if it helps anyone to make their decision.